MAXIMUS Milwaukee Workforce Services Survey

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* 1. Which method did you use to contact us today?

In Person

Over the Phone

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* 2. Which program was the main reason for your interaction with us today?

Wisconsin Works (W-2)

FSET - Foodshare Employment and Training

Emergency Assistance

WIOA Adult or Dislocated Worker

WIOA Youth

Other (please specify)

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* 3. Which office did you visit or did you phone in today?

Century City Tower (4201 N. 27th St)

Community Advocates (728 N. James Lovell St)

MATC Downtown (700 W. State St)

MATC Walkers Point (816 W. National Ave)

MCFI (2020 W Wells)

YWCA (1915 N. Dr MLK Drive)

Phone Call

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* 4. Who is your current Case Manager / FEP?

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* 5. Who is your current Case Manager - FSET?
Listed alphabetically by site

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* 6. What did you do during your visit or contact today? Select all that apply

Apply for Benefits

Attend an Orientation

Attend a Workshop (Job Club, Unlock Your Potential, etc)

Attend Job Fair

Get Information - 1st time visit

Job Skills Training

Testing (TABE, Career Assessments, O*NET, etc)

Use the Resource Room / Computer Area

Attend an Appointment

Apply for services

Other (please specify)

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* 7. If you recently had direct interaction with a customer service representative staff (receptionist in the lobby or over the phone). Please rate your experience:

Excellent

Good

Fair

Poor

N/A

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* 8. Which CSR staff did you speak with?

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* 9. How soon after your scheduled appointment were you contacted?

Immediately

Within 15 minutes

16-30 minutes

More than 30 minutes

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* 10. Below is a list of statements about your experience today. Please indicate how much you agree or disagree with each
statement. If a statement does not apply to your visit, check N/A.

	Agree	Somewhat Agree	No Opinion	Somewhat Disagree	Disagree	Not Applicable
Staff treated me with courtesy and respect	Staff treated me with courtesy and respect Agree	Staff treated me with courtesy and respect Somewhat Agree	Staff treated me with courtesy and respect No Opinion	Staff treated me with courtesy and respect Somewhat Disagree	Staff treated me with courtesy and respect Disagree	Staff treated me with courtesy and respect Not Applicable
Staff was clear in explaining the program and my options	Staff was clear in explaining the program and my options Agree	Staff was clear in explaining the program and my options Somewhat Agree	Staff was clear in explaining the program and my options No Opinion	Staff was clear in explaining the program and my options Somewhat Disagree	Staff was clear in explaining the program and my options Disagree	Staff was clear in explaining the program and my options Not Applicable
Staff listened to me and answered my questions	Staff listened to me and answered my questions Agree	Staff listened to me and answered my questions Somewhat Agree	Staff listened to me and answered my questions No Opinion	Staff listened to me and answered my questions Somewhat Disagree	Staff listened to me and answered my questions Disagree	Staff listened to me and answered my questions Not Applicable
I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here	I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here Agree	I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here Somewhat Agree	I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here No Opinion	I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here Somewhat Disagree	I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here Disagree	I believe I have a better chance of getting a job (or a better job if you already have one) as a result of my experience here Not Applicable

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* 11. Overall, how would you rate your in-person or over-the-phone experience today?

Excellent

Good

Fair

Poor

This institution is an equal opportunity provider

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* 12. Think about the last time you emailed your worker and asked them to respond. How many business days did it take for them to respond to you?

One day or less

Two days

Three days

Four or more days

Never

Don't know

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* 13. Think about the last time you left a telephone message asking your worker to call you back. How many business days did it take for them to respond to you?

One day or less

Two days

Three days

Four or more days

Never

Don't know

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* 14. How responsive was the W-2 agency to the needs of you and your family?

Extremely responsive

Very responsive

Somewhat responsive

Slightly responsive

Not at all responsive

MAXIMUS Milwaukee Workforce Services

Please take a minute or two to tell us how we did today!

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* 1. Which method did you use to contact us today?

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* 2. Which program was the main reason for your interaction with us today?

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* 3. Which office did you visit or did you phone in today?

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* 4. Who is your current Case Manager / FEP?

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* 5. Who is your current Case Manager - FSET?Listed alphabetically by site

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* 6. What did you do during your visit or contact today? Select all that apply

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* 7. If you recently had direct interaction with a customer service representative staff (receptionist in the lobby or over the phone). Please rate your experience:

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* 8. Which CSR staff did you speak with?

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* 9. How soon after your scheduled appointment were you contacted?

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* 10. Below is a list of statements about your experience today. Please indicate how much you agree or disagree with eachstatement. If a statement does not apply to your visit, check N/A.

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* 11. Overall, how would you rate your in-person or over-the-phone experience today?

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* 12. Think about the last time you emailed your worker and asked them to respond. How many business days did it take for them to respond to you?

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* 13. Think about the last time you left a telephone message asking your worker to call you back. How many business days did it take for them to respond to you?

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* 14. How responsive was the W-2 agency to the needs of you and your family?

* 5. Who is your current Case Manager - FSET?
Listed alphabetically by site

* 10. Below is a list of statements about your experience today. Please indicate how much you agree or disagree with each
statement. If a statement does not apply to your visit, check N/A.