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February 1, 2022

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* 1. Which method did you use to have contact with us today?

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* 2. Which of the following was the reason for your contact with us?

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* 3. Which LA GAIN office did you visit or call?

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* 4. If seen in the office, were you scheduled for appointment to discuss your case or walked-in with no appointment to discuss your case?

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* 5. If scheduled for an appointment, how soon were you seen from your arrival time?

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* 6. If you left a message for a call back, how quickly did someone return your call?

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* 7. Were you treated courteously and with respect?

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* 8. How would you rate our responsiveness to your questions and concerns?

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* 9. After speaking with our staff, rate your understanding of the benefits and services of the GAIN program.

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* 10. Do you believe GAIN can help you get a job or a better job?

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* 11. Overall, how would you rate your in-person, over-the-phone or virtual experiences with us today?

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* 12. Thank you for completing this survey.  If you have additional questions, please call our GAIN Support Center. Your response to the following is voluntary and your name will not be disclosed.  We’d like to share your feedback with our staff for training and evaluation purposes.  

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* 13. If you’d like a call back from a Supervisor or Manager to further discuss your questions or concerns, please provide your name and call back number

0 of 13 answered
 

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